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Received "Null page" Error in InfoView

Symptom:

When I try to access the CA ControlMinder reports I get the following error in InfoView:

Null page: Unable to create page from report source

Solution:

On Windows, the CA ControlMinder Universe may not be defined or installed properly. Test the connection for the CA ControlMinder Universe. If the connection is not working, edit the connection; if the connection is working, replace the connection.

On Solaris, log in as bouser and edit the script $CASHCOMP/CommonReporting/bobje/setup/env.sh as follows:

  1. Append the following LIBRARYPATH:
    $MWHOME/lib-sunos5_optimized
    
  2. Restart BusinessObjects services:
    cd $CASHCOMP/CommonReporting/bobje
    ./stopservers
    ./startservers