Enterprise Administration Guide › Planning Your SAM Implementation › Implementation Considerations › Email Notification of Shared Account Passwords

Email Notification of Shared Account Passwords

Occasionally, CA ControlMinder Enterprise Management may hang for longer than 20 seconds when a user tries to check out a password, for example, if the network is slow. If CA ControlMinder Enterprise Management hangs for longer than 20 seconds, the screen times out and the password is not displayed to the user. CA ControlMinder Enterprise Management emails the password to the user instead.

To help ensure that the user receives the password, do the following:

• Configure email notification settings for CA ControlMinder Enterprise Management.
• Verify that a valid email address is recorded in the user store for each SAM user.

Note: For more information about configuring email notifications, see the Implementation Guide.