Troubleshooting Guide › Troubleshooting and Maintenance Procedures › How to Troubleshoot Resource Access Problems

How to Troubleshoot Resource Access Problems

Incorrect access authorities are the most common cause of resource access problems. An example of a resource access problem is a root user that can still access a protected resource, but the protected resource has a default access authority of none. The following process helps you troubleshoot resource access problems:

1. Change the audit mode for the protected resource to audit all:

   chres CLASS ResourceName audit(all)
   

   Changing the audit mode to audit all makes the audit log easier to read.

2. Run a trace and recreate the problem.
3. Review the trace file and the audit log for occurrences of the protected resource. Try to troubleshoot the cause of the resource access problem from the information in the files.

   Note: SPECIALPGM objects provide bypasses that are not audited, but these bypasses appear in the trace file.

Note: For assistance, contact CA Support at http://ca.com/support.