Troubleshooting Guide › Troubleshooting and Maintenance Procedures › How to Troubleshoot Performance Problems
How to Troubleshoot Performance Problems
The following process helps you identify the cause of performance problems.
Note: For assistance, contact CA Support at http://ca.com/support.
- Identify when the performance problem occurs. Does performance degrade:
- When the OS starts?
- When CA ControlMinder starts?
- When CA ControlMinder has been running for some time?
- When CA ControlMinder or the OS run a scheduled process?
- (UNIX) When the CA ControlMinder kernel extension is loaded?
- When CA ControlMinder daemons or services are loaded?
- If you have determined that CA ControlMinder causes the performance problem, investigate the following questions:
- What processes are using the most resources when performance degrades?
- Are the CA ControlMinder processes keeping the same process ID throughout their lifecycle?
- Are there any third-party filter drivers installed on the computer?
- Are there any system monitoring applications installed on the computer?
- Check the CA ControlMinder database:
- Stop CA ControlMinder.
- Check the database:
dbmgr -util -all
- Reindex the database.
- Rebuild the database.
- Restart CA ControlMinder and check if the problem still exists.
- (Windows) Disable driver interception:
- Stop CA ControlMinder.
- Change the value of the UseFsiDrv registry entry to 0. The UseFsiDrv registry entry is in the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\AccessControl\AccessControl
- Restart CA ControlMinder and check if the problem still exists.
- Run a trace and recreate the problem. Review the trace file for the following:
Note: For more information about improving CA ControlMinder performance on your UNIX computer, see the Endpoint Administration Guide for UNIX.
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