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How to Troubleshoot Performance Problems

The following process helps you identify the cause of performance problems.

Note: For assistance, contact CA Support at http://ca.com/support.

  1. Identify when the performance problem occurs. Does performance degrade:
  2. If you have determined that CA ControlMinder causes the performance problem, investigate the following questions:
  3. Check the CA ControlMinder database:
    1. Stop CA ControlMinder.
    2. Check the database:
      dbmgr -util -all
      
    3. Reindex the database.
    4. Rebuild the database.
    5. Restart CA ControlMinder and check if the problem still exists.
  4. (Windows) Disable driver interception:
    1. Stop CA ControlMinder.
    2. Change the value of the UseFsiDrv registry entry to 0. The UseFsiDrv registry entry is in the following registry key:
      HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\AccessControl\AccessControl
      
    3. Restart CA ControlMinder and check if the problem still exists.
  5. Run a trace and recreate the problem. Review the trace file for the following:

Note: For more information about improving CA ControlMinder performance on your UNIX computer, see the Endpoint Administration Guide for UNIX.