Enterprise Administration Guide › Administering CA ControlMinder Enterprise Management › Email Notifications › How Email Notifications Work

How Email Notifications Work

Email notifications inform users of events in the system. The following process describes how email notifications work:

1. When an event occurs, CA ControlMinder Enterprise Management checks if an email notification is enabled for the event.
2. If an email notification is enabled, CA ControlMinder Enterprise Management looks in the appropriate subdirectory for the event type.

   For example, if an email is to be sent for the approval of a privileged account request, CA ControlMinder Enterprise Management looks in the Approved subdirectory.

3. CA ControlMinder Enterprise Management checks the subdirectory for an email template with the same name as the event, and does one of the following:
   • If an email template exists with the same name as the event, CA ControlMinder Enterprise Management sends that email template to the recipients.
   • If an email template does not exist with the same name as the event, CA ControlMinder Enterprise Management sends the defaultEvent.tmpl email template to the recipients.

Note: For more information about how to configure email notification settings, see the Implementation Guide.

More information:

Configure Email Notification Settings