Troubleshooting Guide › Troubleshooting PUPM › PUPM SSH Device Timeout

PUPM SSH Device Timeout

Valid on Red Hat 5

Symptom

The create endpoint task timed out after I configured a Japanese Red Hat 5 as a PUPM SSH device endpoint and specified to use the operation administrator user login and operation administrator password.

Solution

To fix the problem, do the following:

1. Navigate to the following directory, where ACServerInstallDir indicates the directory where you installed the Enterprise Management Server:

   ACServerInstallDir/Connector Server/conf/override/sshdyn
   

2. Open the ssh_connector_conf.xml file for editing.
3. Add the following item under <array name="oChangePassword">

   <item>
   	<param name="sCommand" value="set LANG=C" />
   	<param name="iWait" value="500" />
   	</item>
   

4. Save and close the file.