Integration Guide › Integration with ObserveIT Enterprise › How Sessions Are Logged

How Sessions Are Logged

Each PUPM session is recorded and stored on the ObserveIT Enterprise database. Each session is divided into individual slides that you can reply separately from the entire recorded session.

The following process describes how PUPM sessions are logged:

1. A user checks out a privileged account password from CA Access Control Enterprise Management and selects to automatically log into the endpoint.

   If this is the first time that this option is used, the user is required to install ActiveX.

2. A remote management session opens and the user is logged in without entering the password.
3. The ObserveIT agent installed on the endpoint begins to record the user activities and send the slides to the ObserveIT Enterprise application server, which saves the data in the database.
4. The user closes the remote management session and the ObserveIT agent stops the recording.
5. The recorded sessions appear in CA Access Control Enterprise Management.

Important! To enable Internet Explorer to download the ActiveX, specify the ObserveIT Enterprise host name in the Local Intranet Zone or Trusted Zone and set the Download signed ActiveX controls security option to Enable.

Note: For more information about sessions recording, see the ObserveIT Documentation on the ObserveIT Enterprise installation media.