Troubleshooting Guide › Troubleshooting UNAB › User Cannot Log In or Change Password

User Cannot Log In or Change Password

Valid on UNIX

Symptom:

When I try to log in or change my password on a UNAB endpoint, the following error message appears:

passwd: Authentication token manipulation error

Solution:

The PAM module timed out while waiting for uxauthd to respond to the password change request.

To fix this problem, do the following:

1. Increase the value of the pam_receive_timeout configuration setting in the pam section of the uxauth.ini file.

   For example, pam_receive_timeout=100

2. Stop and restart UNAB.

Note: For more information about the uxauth.ini file, see the Reference Guide.