Troubleshooting Guide › Troubleshooting the Reporting Service › How to Troubleshoot the Reporting Service

How to Troubleshoot the Reporting Service

The CA Access Control reporting service lets you view the security status of each endpoint (users, groups, and resources) in a central location. When you troubleshoot the reporting service, you check each of its components in turn.

The following process helps you troubleshoot the reporting service:

1. Do one of the following, as appropriate to the operating system on the endpoint:
   • Troubleshoot the Report Agent on a UNIX computer
   • Troubleshoot the Report Agent on a Windows computer
2. Troubleshoot the Distribution Server.
3. Troubleshoot JBoss.
4. Troubleshoot the Report Portal.