Troubleshooting Guide › Installing CA Access Control Endpoints and Server Components › Received "Null page" Error in InfoView

Received "Null page" Error in InfoView

Symptom:

When I try to access the CA Access Control reports I get the following error in InfoView:

Null page: Unable to create page from report source

Solution:

On Windows, the CA Access Control Universe may not be defined or installed properly. Test the connection for the CA Access Control Universe. If the connection is not working, edit the connection; if the connection is working, replace the connection.

On Solaris, log in as bouser and edit the script $CASHCOMP/CommonReporting/bobje/setup/env.sh as follows:

1. Append the following LIBRARYPATH:

   $MWHOME/lib-sunos5_optimized
   

2. Restart BusinessObjects services:

   cd $CASHCOMP/CommonReporting/bobje
   ./stopservers
   ./startservers