Troubleshooting Guide › Installing CA Access Control Endpoints and Server Components › Received Error When Manually Deleting Registry Keys During Uninstall

Received Error When Manually Deleting Registry Keys During Uninstall

Valid on Windows

Symptom:

When I try to delete a registry key while uninstalling CA Access Control, I receive the following error message:

Cannot open Data: Error while opening key.

Solution:

Run the RemoveAC.exe utility to remove CA Access Control registry keys and directories. The RemoveAC.exe utility does not uninstall the product, but helps ensure that all CA Access Control registry keys and directories are removed from the computer.

Note: The RemoveAC.exe utility is not included in the CA Access Control installation package. For assistance, contact CA Support at http://ca.com/support.