Troubleshooting Guide › Troubleshooting and Maintenance Procedures › Run a Trace on CA Access Control Web Service Components

Run a Trace on CA Access Control Web Service Components

Valid on Windows

Running a trace on the CA Access Control web service components can help you troubleshoot problems. For example, if CA Access Control Enterprise Management cannot connect to the DMS, you can run a trace to review the messages that these two components exchange.

CA Access Control writes trace records for web service components to the file that is defined in the logFileName configuration setting in the WebService section. The default value for this configuration setting is C:\Program Files\CA\AccessControlServer\WebService\log\WebService.log.

To run a trace on CA Access Control web service components

1. Stop CA Access Control and the CA Access Control Web service.
2. Create a registry key in the following location:

   HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\AccessControl\WebService\TraceEnabled
   

3. Set the value of the key to 1.
4. Start CA Access Control and the CA Access Control Web Service.

   Tracing starts on the CA Access Control web service components.

5. Recreate the problem.
6. Stop CA Access Control and the CA Access Control Web service.

   Tracing stops on the CA Access Control web service components.

7. Set the value of the key to 0.
8. Review the trace file.