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Email Notification is Not Sent

Symptom:

An email notification is not sent to the user and the following error message appears:

Address Error.[CrystalEnterprise.Smtp]: [] occurred

Solution:

Configure the email and file system servers in CA Business Intelligence.

Note: When you schedule the CA CMDB Export Report from InfoView or the CMC, we recommend that you schedule it to plain text as XML because this report contains many subreports if you view it on demand within CA Business Intelligence.