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CMDB Report Export to CA SDM Fails

CA SDM requires that the model tag and the manufacturer tag are both used in a configuration item. If only tag is used in a CI, the export fails with one of the following errors in the CMDB Export XML file:

<!--ERROR: model is required when manufacturer is specified-->
<!--ERROR: manufacturer is required when model is specified-->

To avoid these errors, add the manufacturer and model parameters in the BOXI_GRLoader, Program Parameters, Arguments list.

Argument List Syntax

-s http://<ServiceDeskhostname>:<ServiceDeskPortNumber> -u <servicedeskuser> -p <servicedeskpassword> -i <Absolute Path of CMDBExport.xml> -n -a -N <GRloader Classpath> -E -ad model=default -ad manufacturer=default