CASD612E

Request was opened, but the response from the Unicenter Service Desk was unrecognizable

Reason:

CAISDI/els received every indication that the Service Desk request was opened correctly, but the request number of the newly opened request could not be found in the response packet from the Service Desk.

Action:

Verify the release levels of both the CAISDI/els component and the CA Service Desk server.