CASD602W

Request was not opened because of MAXCOUNT

Reason:

Each product event member may contain the MAXCOUNT specification in the form of MAXCOUNT=n. This is a throttling mechanism to prevent a flood of Service Desk request tickets from being opened when a given event may be recognized concurrently by many different tasks. You may only want one or two request tickets opened for a specific event. Each occurrence of a given event in a given system increments the count for that event. Once the count reaches the MAXCOUNT value, all subsequent request tickets are rejected. The only way to reset the event counters is to remove the associated Product Event Table with the REMOVE PRODUCT=prodid command or the SHUTDOWN command, and then use the DEFINE PRODUCT=prodid command to rebuild the Product Event Table.

Action:

None.