CASD560E

product_name failed to create Unicenter Service Desk request ticket for event_code

CAISDI/els return code ret_code, reason code rsn_code, info code info_code

Reason:

A CA program has called the CAISDI/els API module to open a CA Service Desk request ticket, but a serious error in the CAISDI/els interface or in the environment was detected. This message is issued on behalf of that CA product. The CA program that called the CAISDI/els API was given these return codes and control was passed back to it.

product_name: Displays the common name of the CA product that called the CAISDI/els API.
event_code: Indicates the condition the product was trying to report in the CA Service Desk request ticket.
ret_code: Displays the return code.
rsn_code: Displays the reason code.
info_code: Displays the information code.

Action:

See CAISDI/els API Return Codes in the chapter "Codes."