CASD Messages › CASD499E

CASD499E

The contact identified as "id" is not known to Unicenter Service Desk

Reason:

The contact, whose Service Desk logon ID is id, was not in the Service Desk data base and USD_AUTODEF=NO was in effect.

Action:

Use the ID of a valid contact in the CA Service Desk and attempt the DEFINE again. Alternatively, set USD_AUTODEF=YES and attempt the DEFINE again.