Reason:
After a successful logon, CAICCI/els encountered an unexpected error from the Service Desk server during a query sequence. In many cases, CAISDI/els will retry the failing query up to five times in case the error resulted from a transient problem in the network. The rc, rs, and info codes are the return codes from the CAISDI/soap API.
Action:
If the retry sequence succeeds, processing continues; otherwise, a follow-up failure message is displayed. For a more detailed description of the problem, collect information and contact CA Support.
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