CASD278E

name CA SOAP Client Service detected connection refused
#SOAPSDI x‘rc’ sss x‘return_code’ x‘reason_code’ SD errorcd
Web Service Function
URL=URL address
SID=Session ID

Where sss is API, CCI, UNK, or WS. WS stands for Web Server and refers to the return code, reason code, set by the SOAP Server.

Reason:

The indicated CAISDI/med task has encountered an error when attempting to login to the CA Service Desk server through a CAISDI/soap Client address space. The WEB server has refused the connection. The return code, rc, and detailed return code, drc, from the CAISDI/soap Client API call are provided.

Action:

For an explanation of the #SOAP rc and drc values, collect information and contact CA Support. Verify that the correct levels of CAISDI/med and CAISDI/soap are installed.