CASD273E

name CA SOAP Client Service network remote send error
#SOAPSDI x‘rc’ sss x‘return_code’ x‘reason_code’ SD errorcd
Web Service Function
URL=URL address
SID=Session ID

Where sss is API, CCI, UNK, or WS. WS stands for Web Server and refers to the return code, reason code, set by the SOAP Server.

Reason:

The CAISDI/soap Client address space has encountered an error attempting to communicate with a CA Service Desk server. The return code, rc, and detailed return code, drc, from the CAISDI/soap Client API call are provided.

Action:

The CAISDI/med task will terminate its current session with CA Service Desk, establish a new session, and retry the current request.

For an explanation of the #SOAP rc and drc values, collect information and contact CA Support. See any messages issued by the CAISDI/soap Client address space regarding network errors.