CASD265I

name Unicenter Service Desk connect failed
#SOAPSDI x‘rc’ sss x‘return_code’ x‘reason_code’ SD errorcd
Web Service Function
URL=URL address
SID=Session ID
<faultstring>SOAP Fault String
<ErrorCode>Service Desk ErrorCode
<ErrorCode>Service Desk ErrorMessage

Where sss is API, CCI, UNK, or WS. WS stands for Web Server and refers to the return code, reason code, set by the SOAP Server.

Reason:

The indicated CAISDI/med task has encountered an error attempting to communicate to the named web service at the named server. The return code, rc, and detailed return code, drc, from the CAISDI/soap Client API call are provided. The return code generated by web server, src, is provided if available. The fault string, error code, and error message, if any, returned by the CA Service Desk web server are displayed.

Action:

The CAISDI/med task will terminate its current session with CA Service Desk, establish a new session, and retry the current request.

For an explanation of the #SOAP rc and drc values, contact CA Support. For an explanation of the src value, fault string, error code, and error message returned by the web server, see the CA Service Desk Web Services User Guide. Make sure that the CA Service Desk server at the named URL address is active and is accessible to the CAISDI/soap Client address space.