Reason:
A Service Desk request failed for the specified product. This message follows message CDYF824I which identifies the statement that was processed. Message CDYF828E follows with additional information. Other messages can follow message CDYF828E with specific information, otherwise message CDYF836I follows message CDYF828E.
product is the product from PRODUCT=product.
rc is the return code (R15) set by CSDEOPRQ (in hex).
reason is the reason code (R00) set by CSDEOPRQ (in hex).
info is the information code (R01) set by CSDEOPRQ (in hex).
Action:
Processing continues with the next statement. If the problem cannot be resolved, collect relevant messages and contact CA Support.
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