Reporting Open CA Service Desk Tickets
The CAISDI/els interface can report on the current status of any CA Service Desk ticket that it opened. The LIST command, with the REQUESTS parameter, instructs the CAISDI/els component to query CA Service Desk. The connection to CA Service Desk is based on the products that are currently defined to CAISDI/els. The information that is required to complete the connection to the appropriate CA Service Desk is stored in the Product Event Table.
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