CA Service Desk Configuration › Verify the File Server Installation › Configure CAISDI/elmds › Configure the CAISDI/els Interface for Each CA Technologies Product › Notes on Translating Event Text

Notes on Translating Event Text

You can translate the text of some or all events into another language. Using our earlier example, if you want to translate L0Y001EN into another language, simply create a member name that begins with L0Y001 and use one of the following language codes:

• DA (Danish)
• DE (German)
• ES (Spanish)
• FI (Finnish)
• FR (French)
• IT (Italian)
• NO (Norwegian)
• PT (Portuguese)
• SV (Swedish)

If, for example, you translated L0Y001EN into German, you would create the member that is named L0Y001DE. Only the contents of the summary and description sections should be translated.

To select an alternate language for processing, you have two options:

• Include the LANG parameter on the DEFINE command for the product in the ELSSTART CAI.CAW0OPTN member. (You can code the LANG parameter in the DEFAULTS command if you want it to apply to all products.)
• Include the LANG parameter on the SETUP command in the Product Control Member. The LANG setting in the Product Control member overrides the LANG setting from the DEFINE command.

For this example, you would include LANG=DE on the control statement.

As mentioned previously, structure the text in text fragments to minimize the amount of ECSA required to store it. If the same clause appears more than once across all of the events for a given product, that clause should always be specified on a line by itself. This causes that clause to be stored once and all events reference that one clause. If you translate the text, you must be mindful of the ECSA storage that is occupied while the CAISDI/els interface is active.

If you translate only some events, CASIDI/els substitutes the English version for the events you did not translate.