When CAISDI/els is first started, the DEFINE control statements create Product Event Tables in shared memory. If you want to disable CAISDI/els for a given product, use the DISABLE command.
Disabling the interface for a given product is similar to removing the product definition: no CA Service Desk tickets are opened on behalf of that product. However, the current event statistics are preserved in shared memory when you use the DISABLE command.
Use the ENABLE command to reactivate the CAISDI/els interface for a product that has been disabled.
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