CA Service Desk Configuration › CAISDI/elmds Backout Procedure › How to Implement Standalone CAISDI/med › Run Standalone CAISDI/med › CAISDI/med Control Statements › Identifying a CA Service Desk Server › SERVER Control Statement

SERVER Control Statement

The SERVER statement is used to define an instance of a CA Service Desk server to the CAISDI/med.

Note: At least one valid SERVER statement must be specified in the MEDPARMS initialization parameter data set; otherwise, CAISDI/med does not start.

Use this syntax for the SERVER statement:

SERVER server_name, HOSTNAME=name, TIMEOUT=seconds, URL_SYMBOL=name

server_name

This required positional parameter defines a one- to eight-character name that is used to identify the given instance of a CA Service Desk server. The server_name is referred to on PRODUCT statements to direct CA Service Desk tickets, generated by a given product, to a specific CA Service Desk server.

The server_name also appears in several operator command response messages where appropriate.

HOSTNAME

This optional parameter defines the CAICCI host name where the CA SOAP Client Service address space is executing. The CA SOAP Client Service address space provides the gateway for the actual SOAP transaction being invoked. If not specified, the default assumes that the CA SOAP Client Service address space is running on the local host.

TIMEOUT

This optional parameter defines the number of seconds the CA SOAP Client Service waits for a response from the CA Service Desk Web service before returning a timeout condition.

The time-out value can be a number between 10 seconds and 3600 seconds. The default value is 30 seconds.

URL_SYMBOL

(Optional) Used to identify the CA Service Desk server on which you want the tickets opened. If omitted, the SD_URL value from the CAISDI/soap address space's Environmental Variables are used. You can select an alternate CA Service Desk server by assigning a “symbol” to URL_SYMBOL where URL_symbol is a defined Environmental Variable in the CAISDI/soap server and where its value is a URL identifying the CA Service Desk server. For example, if “URL_SYMBOL=WS2” then Environmental Variable “URL_WS2” must be defined to the CAISDI/soap server with a value which is the URL for the CA Service Desk server. See the CASOAPEnvironmental Variables.

The following is an example of the SERVER control statement:

SERVER USDSRV01,
       HOSTNAME=XYZHOST1,
       TIMEOUT=30,
       URL_SYMBOL=WS2