The Held Messages pane displays messages that require a response. These messages are often critical and require immediate attention or require an operator reply. The Held messages that require an operator reply are WTOR messages.
The Held Messages pane also displays messages that are sent using the SENDKEEP command. These messages are removed by issuing a DELKEEP command.
Note: If a WTOR message has been sent, and either the Event Manager or the entire system goes down while the message is still pending, the message is queued and activated automatically (appears to be still active) when the Event Manager is brought back up.
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