Contact CA

Perform these tasks before contacting CA Technologies Support.

Verify that TCP/IP is active and functional. Issue the following z/OS console command:
```
DISPLAY TCPIP
```
Verify that CAICCI is active and functional. Issue the following z/OS console command:
```
DISPLAY A,name
```
name

Identifies the name of the CAICCI started task.
Verify that the desired CA Service Desk server is accessible. Logon to TSO on the system where CAICCI is active, and issue the following TSO command:
```
PING hostname
```
hostname

Identifies the host name that is assigned to the server where CA Service Desk is running.
Verify that the CAISDI/soap server address space is active. Issue the following z/OS console command:
```
DISPLAY A,name
```
name

Identifies the name of the CAISDI/soap started task.
Verify that CA Service Desk is started and functional on the desired server.
Review the SYSLOG for any messages that can provide an indication of a problem condition.
For the problems with CA Technologies products that use CAISDI/elmds, ensure that the CAISDI/elmds address space is active. Issue the following z/OS console command:
```
DISPLAY A,cdyfapi
```
cdyfapi

Identifies the name of the CAISDI/elmds started task (or job).
For the problems with CA Technologies products that use the standalone CAISDI/med address space (not elmds), ensure the standalone CAISDI/med is active. Issue the following z/OS console command:
```
DISPLAY A,medname
```
medname

Identifies the name of the standalone CAISDI/med started task.
For the problems with CA Technologies products that use the standalone CAISDI/els address space (not elmds), ensure the standalone CAISDI/els interface has been properly initialized. Issue the following z/OS console command:
```
S CASDIELS,CMD=ELSLIST
```
This command produces a report of all the products that are currently defined to the standalone CAISDI/els interface. This report shows the event status of the events for each product. events. Each product begins on a new page with the product and its current status being displayed in the report headings. Verify that the product in question appears in the report and that “Status: Enabled” is displayed for that product.

Contact CA Support

For your convenience, CA Technologies provides one site where you can access the information that you need for your Home Office, Small Business, and Enterprise CA Technologies products. At http://ca.com/support, you can access the following resources:

Online and telephone contact information for technical assistance and customer services
Information about user communities and forums
Product and documentation downloads
CA Support policies and guidelines
Other helpful resources appropriate for your product

Providing Feedback About Product Documentation

If you have comments or questions about CA Technologies product documentation, you can send a message to techpubs@ca.com.

To provide feedback about CA Technologies product documentation, complete our short customer survey which is available on the CA Support website at http://ca.com/docs.