CAISDI/elmds Backout Procedure › How to Implement Standalone CAISDI/els › Run Standalone CAISDI/els › CAISDI/els Control Statements › Reports › Reporting Open CA Service Desk Tickets

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Reporting Open CA Service Desk Tickets

The CAISDI/els interface can report on the current status of any CA Service Desk ticket that it opened. The LIST command, along with the REQUESTS parameter, instructs the CAISDI/els component to query CA Service Desk. The connection to CA Service Desk is based on the products that are currently defined to CAISDI/els. The information required to complete the connection to the appropriate CA Service Desk is stored in the Product Event Table.