CAISDI/elmds Backout Procedure › How to Implement Standalone CAISDI/els › Run Standalone CAISDI/els › CAISDI/els Control Statements › Reports › LIST Control Statement

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LIST Control Statement

The LIST control statement generates reports based on the currently defined products, the status of CA Service Desk tickets that have been opened, and the status of the product events.

Use this syntax for the LIST control statement:

LIST
    [PRODUCT=prodname]
    [REQUESTS]
    [ASSET=asset_name]
    [REPORTED_BY=contact_name]
    [AFFECTED_END_USER=contact_name]
    [ASSIGNEE=contact_name]
PRODUCT

A product code that uniquely identifies a given CA product.

REQUESTS

Directs the LIST control statement to generate the REQUESTS report by querying the CA Service Desk for the currently open tickets that were opened through this interface. This includes not only the request tickets in non-ITIL configured servers, but also incident tickets in ITIL configured servers. The ASSET, REPORTED_BY, ASSIGNEE, and AFFECTED_END_USER parameters provide the selection criteria for that query. If no other parameters are specified, the AFFECTED_END_USER associated with each product's current definition is used as the selection criteria.

If the REQUESTS parameter is omitted, the LIST control statement will generate the EVENTS report, which lists the currently defined products and the status of all of their events.

ASSET

The name of the asset that was associated with the CA Service Desk ticket.

REPORTED_BY

The contact name that opened the CA Service Desk ticket. This is normally the REPORTED_BY contact name that is specified in the product's product control member.

AFFECTED_END_USER

The name of the CA Service Desk contact who is designated as the affected end user. This is normally the AFFECTED_END_USER contact name that is specified in the product's product control member.

ASSIGNEE

The CA Service Desk contact name who is currently assigned to the ticket. This is normally the ASSIGNEE contact name that is specified in the product's product control member.