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Access to the CA Service Desk requires a user ID and password. The user ID and password can be stored in the CAISDI/soap server Environment Variables file (DDNAME ENVVAR) or it may be provided by the other CAISDI components or it may be provided by another CA program that is using CAISDI. The libraries or control data sets holding the user ID and password must be secured. Additionally, you should use the Secured Socket Layer (SSL) to keep the ID and password encrypted as it is relayed through the network.
For CAISDI/soap server prior to Version 14.0, the user ID and password are stored in its configuration file allocated to DDNAME CONFIG.
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