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CA Service Desk can be configured with either the r6 level WSDL, the r11 level WSDL, or both. Which WSDL levels to run depends on which CA products you are running that are configured to open Service Desk tickets, and at what levels for some products. All products that use CAISDI/els or CAISDI/med require CA Service Desk to run with the r11 level WSDL. Products that do not use CAISDI/els or CAISDI/med (only use CAISDI/Soap) need the r11 level WSDL if the product has been upgraded to a level that supports the r11 level WSDL, otherwise the r6 level WSDL must be installed. To determine which products do not require either CAISDI/els or CAISDI/med, see Required Components by CA Product.
For example, the CA NetMaster suite of products are all products that require the r6 level WSDL on the CA Service Desk server platform if the CA NetMaster product is running at a level that does not support the r11 level WSDL. The CA NetMaster documentation states whether the version of CA NetMaster does or does not support the CA Service Desk r11 level WSDL.
On the mainframe side CA Common Services for z/OS delivers two sample procs to run the CAISDI/Soap address space. The CASOAP proc is for communicating with a CA Service Desk platform running the r6 level WSDL and its associated URL. The CASOAPE proc is for communicating with a CA Service Desk platform running the r11 level WSDL and its associated URL.
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