Release Notes › Tenant Administrator Known Issues › Authentication Issues › Flash Client Blocks ArcotID

Flash Client Blocks ArcotID

Symptom:

The ArcotID does not download when you enroll using Internet Explorer if the flash client is the first client preference.

Solution:

Two solutions exist:

• Change the client preference flash to Java Script. Enrollment downloads the ArcotID.

  Note: Contact the hosting administrator to change the client preference setting.

• If the flash client is the first preference, the user is presented with forms for roaming authentication. The user answers the question and clicks Remember my Device. The ArcotID downloads.