Release Notes › Tenant Administrator Known Issues › User Issues › User Conflicts from the Same Email Address

User Conflicts from the Same Email Address

Symptom:

You can create multiple users with the same email address. However, if one of those users attempts to recover a forgotten username, the operation fails. CA CloudMinder cannot determine which user is the correct one.

Solution:

Contact your hosting administrator. The hosting administrator can implement validation that prevents users from specifying a duplicate email address.