Release Notes › Tenant Administrator Known Issues › Directory Issues › Users Created By Directory Sync Are Not Visible

Users Created By Directory Sync Are Not Visible

Symptom:

After using Directory Sync on an on-premise connector server, an endpoint type that is labeled New Endpoint Type appears in the User Console. When Sync Templates create CA CloudMinder users in the on-premise Active Directory, the users are not visible in CA CloudMinder. For example, a search for users, such as searching for users to assign to roles, does not display these users. However, the users do exist.

Solution:

After onboarding a new tenant, before an administrator uses Directory Sync or creates users manually using CA CloudMinder, the Hosting administrator performs the following steps:

1. Access the Management Console.
2. Export the directory XML for the environment.
3. Edit the exported XML document.
4. In this document, change the following line to match the objectclass value as follows:

   <ImsManagedObject name="User" description="My Users" objectclass="top,camUser" pagesize="0" maxrows="0" objecttype="USER">
   

5. Import the modified directory XML document.