CA CloudMinder Administration › Workflow › Responding to Work Items

Responding to Work Items

A work item is an approval task that appears in the User Console of a participant authorized to approve the task. Work items correspond to manual activities in a workflow process. You can approve or reject the work item or perform other functions on it.

Follow these steps:

1. In the User Console, click Home.

   If any work items exist, a Work List appears.

2. Click the link under Name to view a work item.

   The tabs that appear depend on whether task-level or event-level control generated the work item:

   • Profile—Provides information about the object that is affected by the event (event-level only).
   • Task Details—Provides detailed information for all events within the task (task-level only).
   • Approvers—Lists all individual approvers and delegators for the task or event (task-level and event-level)
3. Scroll to the bottom of the page.
4. Make one of these choices:
   • Approve the work item, so that it is ready for the next approver.
   • Reject the work item.
   • Reserve the work item to make it exclusively available to you. Other approvers have no access to it.
   • Click the Approvers tab and assign the work item to another approver.

Note: When you accept or reject a work item, the change is not immediate. For example, if you reject a work item, that item still appears in the work list. When the workflow process records the information and it progresses the process to the next node, the item disappears from the work list.