Release Notes › Known Issues › Install and Upgrade Issues › Policy Server Fails Against Load Balancer

Policy Server Fails Against Load Balancer

Symptom:

When a load balancer is part of the installation, Siteminder validation fails against the load balancer IP address.

Solution:

1. Log into the CSP console.
2. Click Infrastructure, Agent, Agent Configuration Objects.
3. Modify the AgentConfigurationObject being configured for the Secure Proxy Server.
4. Set the CustomIpHeader to HTTP_ORIGINAL_IP.  
5. Click Save.