Identity Management Service › Connectors Guide › Managing CA IAM Connector Server › Logging for CA IAM Connector Server › Create Logs for CA Support

Create Logs for CA Support

If you find a problem with a connector or CA IAM Connector Server, contact CA Support. To help the support team analyze the problem, send your log files to them.

By default, your log files do not contain verbose information, because this extra logging slows down CA IAM Connector Server. Before you send your logs to the support team, we recommend that you configure the logging to capture detailed information.

The jcs_daily.log and servicemix.log files that are listed in View a Log are configured in a text file. You can modify the file to change the following aspects of logging:

• The logging levels for each of the components in CA IAM Connector Server.
• Whether log files are appended daily
• The formatting of the lines that are written to the log

Follow these steps:

1. Identify how to trigger the problem with your deployment.
2. Replace the default logging configuration file with the verbose configuration:
   1. Find the following file:

      cs_home/etc/org.ops4j.pax.logging.cfg
      

   2. Rename this file to org.ops4j.pax.logging.cfg.original.
   3. Find org.ops4j.pax.logging.cfg.verbose and rename it to remove .verbose. This file will now provide the logging configuration.
   4. Restart CA IAM Connector Server.
3. Trigger the problem that you have identified.
4. Zip the entire cs_home/logs directory, and include the zipped file with your support request.
5. To reduce the logging level, reverse step 2:
   1. Rename org.ops4j.pax.logging.cfg to org.ops4j.pax.logging.cfg.verbose.
   2. Rename org.ops4j.pax.logging.cfg.original to org.ops4j.pax.logging.cfg.
   3. Restart CA IAM Connector Server.