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Workflow Control Methods

Identity Management provides two methods of placing tasks under workflow control.

Template Method

Identity Management includes workflow process templates you can use to place tasks under workflow control. The template method lets you use these templates to configure and manage workflow entirely from within the User Console. Introduced in Identity Management r12, these generic process templates can be configured to control most Identity Management tasks and events.

The template method enables the following new features:

• Both task-level and event-level workflow control
• Simplified participant resolver configuration for workflow approvers
• Work item delegation, which covers out-of-office scenarios by letting a user delegate another user to approve work items
• Work item reassignment, which lets a running task be reassigned to another user for approval

WorkPoint Method

Identity Management also includes a set of predefined workflow processes with default event mappings that correspond to specific Identity Management tasks. The WorkPoint method requires you to configure and customize these processes from within WorkPoint Designer. These predefined processes are compatible with releases prior to Identity Management r12.

The WorkPoint method also enables the following new features:

• Both task-level and event-level workflow control
• Work item delegation, which covers out-of-office scenarios by letting a user delegate another user to approve work items
• Work item reassignment, which lets a running task be reassigned to another user for approval

Note: For greater flexibility and ease of use, CA recommends that you use the template method whenever possible.

More Information:

Use Workflow Control - Template Method