Identity Management Service › User Console Design Guide › Self-Service Tasks › Configure the Forgotten Password Reset and Forgotten User ID Tasks › Set Up the Forgotten Password Reset or User ID Task

Set Up the Forgotten Password Reset or User ID Task

The configuration for the Forgotten Password Reset and Forgotten User ID tasks is similar.

To configure these tasks

1. Verify that the following items are configured in the Management Console:
   • Public Alias

     A text string that Identity Management adds to the URL for accessing public tasks, including the Forgotten Password Reset and Forgotten User ID tasks.

     Note: See the Configuration Guide for more information.

   • ForgottenPasswordHandler

     A logical attribute handler that enables users to create one or more verification questions, or choose questions from a predefined list.

     See the Programming Guide for Java for more information.

   Note: You can also configure the ForgottenPasswordHandler in the User Console. Click the Help button in the User Console for more information.

2. In the User Console, do one of the following:
   • To create a copy of the Forgotten Password Reset or Forgotten User ID task (recommended), select Roles and Tasks, Admin Tasks, Create Admin Task. Select Create a copy of an admin task, and search for the task to copy.
   • To modify the default task, select Roles and Tasks, Admin Tasks, Modify Admin Task. Search for the task to modify.

   Identity Management displays the tasks that match the criteria you entered.

3. Select the Forgotten Password Reset or Forgotten User ID task.
4. On the Search tab, click Browse to display a list of screens to edit.
5. Select one of the following screens, and click Edit:
   • Forgotten Password Search
   • Forgotten User ID Search
6. Configure the following based on your needs:
   • Identification screen

     Determines who a user is. This is the first screen that users see when they access the Forgotten Password Reset or Forgotten User ID tasks.

   • Verification screen(s)

     Presents one or more verification questions to users.

7. Enter the number of questions users must answer to verify their identity.

   Note: If you configure Identity Management to display multiple verification questions on a single screen, the number of questions is determined by the logical attribute handler associated with the task. The Number of Questions setting does not apply.

8. Configure the criteria for locking the Forgotten User ID or Password task.
9. Submit the task.

More information:

Design Verification Screens

Display Multiple Verification Questions At One Time

Design Identification Screens

Display One Verification Question at a Time

Lock the Forgotten Password Reset or Forgotten User ID Task