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Email Notifications in Identity Management

Email notifications inform Identity Management users of tasks and events in the system. For example, Identity Management can send an email to approvers when an event or task requires an approval.

Identity Management provides the following methods for configuring email notifications:

• Email Notification Policies

  Email notification policies enable business administrators to create, view, modify, and delete email notifications by using tasks in the User Console. No coding is required to create email notifications.

  Administrators can define the content of an email, when it is sent, and who receives it. The content of the email, which is defined in an HTML editor, can contain dynamic information, such as the current date or event information, which Identity Management populates when the email is sent. For example, you can configure an email notification that is sent to an approver when a new user is created. The email can contain the user's login information, date of hire, and manager.

  Note: Email notification policies are Policy Xpress policies that are created and managed by a separate set of tasks.

• Email templates

  In this method, email notifications are generated from email templates. Identity Management provides default email templates that can used as installed, or that can be customized by system administrators. These administrators use an Email Template API to specify dynamic content, such as the list of recipients, and information about the event that triggers the email.

Identity Management can generate email notifications when the following occurs:

• An event requiring approval or rejection by a workflow approver is pending

  Note: If you have a Workpoint approval process that has more than one approval activity, the email notification configured in the User Console tasks sends a notification for each activity. If you use the email templates for the same notification, only one email is sent to approvers (when the event reaches the pending state).

• An approver approves an event or task
• An approver rejects an event or task
• An event or task starts, fails, or completes
• A user is created or modified

To use Identity Management email notifications, configure your SMTP settings. If you are using the email template method, you also enable email notifications in Identity Management.