Troubleshooting Guide › Tenant Deployment Issues › Internal Error When Logging in with PKI with risk or with OTP with risk

Internal Error When Logging in with PKI with risk or with OTP with risk

Symptom

On a new tenant, when logging in with PKI with risk or OTP with risk authentication flows, the following message appears:

"An internal error has occurred. Please close and re-open your browser. If the problem persists, please contact your helpdesk".

Solution

Do the following:

1. Check the cm-aa.log log file on SPS machine. The default location is here:

   /opt/CA/secure-proxy/proxy-engine/logs/
   

2. Look for the following error: com.arcot.riskfortAPI.RiskException: Configuration not found
3. If the preceding error appears, complete the following steps:
   1. Login to the arcotadmin console as a global administrator.
   2. Manually refresh the cache refresh for the tenant and verify that risk evaluation rules are showing up.