Troubleshooting Guide › Runtime Issues › Federation Single Sign-On Issues › How to Use the Cloud Service Provider Administration Console to Troubleshoot

How to Use the Cloud Service Provider Administration Console to Troubleshoot

The Cloud Service Provider team uses the CSP Console to configure authentication schemes, domain policies, federation entities and partnerships.

If an authentication issue is reported, log in to the Cloud Service Provider Administration Console, and then check that the following items are correctly configured:

• User directory
• Realms: agent, effective resource, authentication scheme, and authentication level
• Rules
• Policies
• Responses

If a federation single sign-on issue is reported, check the following:

• The SAML signing certificate
• The Identity Provider entity configuration
• The Service Provider entity configuration
• The partnership configuration