Troubleshooting Guide › Runtime Issues › Identity Management Issues › How to Troubleshoot the Provisioning Server

How to Troubleshoot the Provisioning Server

The CloudMinder Provisioning Server does not have a provisioning manager. You must perform all troubleshooting from the directory itself, using an LDAP editor such as JXPlorer.

The provisioning server manages all communication and modifications to every endpoint. All information collected from the endpoints is stored in the provisioning store, which is an LDAP directory. JXPlorer is an LDAP browser tool used to view and update the LDAP store.

From JXPlorer, point to the Provisioning server to use the following parameters:

• Port: 20389
• Base Distinguished Name: dc=eta
• User Distinguished Name: eTGlobalUserName=etaadmin,eTGlobalUserContainerName=Global Users,eTNamespaceName=CommonObjects,dc=im,dc=eta
• Password: < Password set in the impd_etaadmin_pwd property in the IMPS Server properties.sh file at installation time>

From JXPlorer, you can troubleshoot issues by reviewing settings under im, Common Objects, Configuration, Parameters.