Troubleshooting Guide › Runtime Issues › Identity Management Issues › How to Enable Logging and Trace Tools

How to Enable Logging and Trace Tools

Use the following procedures to enable the logging and trace tools on the system components for debugging purposes.

How to Enable Application Server Debugging

1. From the Identity Minder/JBoss server, navigate to:

   /opt/<jboss directory>/server/all/deploy/iam_im.ear/config/com/netegrity/config. 
   

2. Edit log4j_jboss.properties, changing the value to DEBUG for each of the functions you want to trace.

How to Enable Provisioning Server Endpoint Debugging

You can enable transaction logging for the Provisioning Server or endpoint logging for a specific tenant.

1. From JXPlorer, connect to the provisioning server machine using the following parameters:
   • Port: 20389
   • Base Distinguished Name: dc=eta
   • User Distinguished Name: eTGlobalUserName=etaadmin,eTGlobalUserContainerName=Global Users,eTNamespaceName=CommonObjects,dc=im,dc=eta
   • Password: <Use the password set in the impd_etaadmin_pwd property in the Provisioning Server's properties.sh file at installation time>
2. Navigate to eta, im, CommonObjects, Configuration, Parameters, Transaction Log, Level.
3. If the parameter “eTConfigParamValue” is set to 0, set the parameter to 7.
4. Submit.

Enable endpoint logging for a specific tenant

1. Connect to the provisioning server machine using the following parameters:
   • Port: 20389
   • Base Distinguished Name: dc=im,dc=TENANTKEY:<tenantname>,dc=eta
   • User Distinguished Name: eTGlobalUserName=etaadmin,eTGlobalUserContainerName=Global Users,eTNamespaceName=CommonObjects,dc=im,dc=eta
   • Password: <Use the password set in the impd_etaadmin_pwd property in the IMPS Server properties.sh file at installation time>
2. Navigate to eta, TENANTKEY:<tenantname>, im, <Endpoint Type>, <Endpoint ID>. The parameter “eTLog” is set to 0 by default.
3. Set the parameter to 1.
4. Submit.