Symptom:
You can successfully install an additional on-premise CA IAM Connector Server and create a connection to the cloud CA IAM Connector Server. However, in the cloud CA IAM Connector Server you cannot create a route using the newly added on-premise CA IAM Connector Server.
Note: This issue occurs only when you add an additional on-premise CA IAM Connector Server for a tenant.
Only tenants who support two on-premise connectors in different data centers on different networks need to install multiple on-premise CA IAM Connector Servers. In this case, specifying the second Tenant Host ID causes the issue with creating routes.
Solution:
To create a route for the second on-premise CA IAM Connector Server, restart the cloud CA IAM Connector Server service.
Multiple cloud CA IAM Connector Servers are installed for high availability. Restarting one server should not negatively affect performance. However, do not restart the cloud CA IAM Connector Server when long running events, such as an Explore and Correlate or directory synchronization, is in progress.
|
Copyright © 2013 CA.
All rights reserved.
|
|