Upgrade Guide › How to Upgrade CA CloudMinder › Upgrade the CA SiteMinder Policy Server and CSP console › Troubleshooting: CA SiteMinder Installation Fails

Troubleshooting: CA SiteMinder Installation Fails

Symptom:

The CA SiteMinder installation fails.

Solution:

Do the following:

Verify that you created the symbolic link between the random and urandom directories as follows:

su - root

mv /dev/random /dev/random.orig 

ln -s /dev/urandom /dev/random

Troubleshooting: Audit Logs Get Reset to Use the Filesystem instead of the Database

Symptom:

The Audit logs configuration gets reset to use the filesystem instead of the database.

Solution:

Do the following:

1. in the SiteMinder Policy Server console, navigate to /opt/CA/siteminder/bin.
2. Start the smconsole, and then select the Data tab.
3. Select Audit logs option from the drop-down menu against “Database:” label.
4. Select the ODBC option from the drop-down menu against “Storage:” label.
5. Select the Use Policy Store Database checkbox.
6. Click Apply.