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ArcotID OTP New Device Activation Flow

This section describes the flow to activate an end user's device for ArcotID OTP generation. The flow described here is based on the assumption that the device is a trusted device and the end user plans to use it for OTP generation.

An end user can activate a new device for ArcotID OTP generation in either of the following ways:

An end user activates a new device for OTP generation as follows:

  1. An end user logs in to the User Console and:
  2. The user selects the Generate Activation Code check box.

    An email is sent to the end user with the activation code and instructions to configure their new device for OTP generation.

  3. The end user follows the instructions and configures their new device.

A tenant administrator activates a new device for OTP generation as follows:

  1. The tenant administrator:
    1. Log in to the User Console and navigate to the Arcot OTP Mobile Activation page in the Advanced Authentication section.
    2. Search for the user who requested for activation of their new device, and clicks Select.
    3. On the resulting screen, the tenant administrator selects the Generate Activation Code check box.

      An email is sent to the end user with the activation code and instructions to configure their new device for OTP generation.

  2. The end user follows the instructions and configures their new device.