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Error When Creating/Modifying an Office 365 Account
Symptom:
An error that resembles the following messages occurs when I create/modify an Office 365 account and assign one or more attributes of mailbox:
[… Failed to modify account mailbox attributes because account’s mailbox does not exist …]
[… Failed to modify account mailbox attributes because account is not licensed …]
Solution:
Mailbox attributes cannot be set without the existence of the account’s mailbox. The error might be due to one of the following reasons:
- No Exchange Online license is assigned to the Office 365 account
- The mailbox creation is still in progress
- There is an error on Exchange Online license assignment or the mailbox creation.
In order to rectify the issue, follow one of the steps below:
- Assign the Exchange Online license to the account, if not already assigned.
- Wait until the license option status has changed from PendingInput to Success, before proceeding to setting up the mailbox attributes
- Contact Microsoft regarding the license assignment or mailbox creation failure.
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